Determinants affecting customer’s complaint intention
نویسندگان
چکیده
منابع مشابه
Determinants Affecting Customer's Intention to Adopt Mobile Banking in Saudi Arabia
Mobile technologies and services are envisioned as the possible driving force that will create a variety of business opportunities. The objective of the present study is to determine the major factors that contribute towards customer’s intention to adopt mobile banking as electronic-financial services among commercial banks in Saudi Arabia. The research uses primary data and the unit of analysi...
متن کاملFactors Affecting Online Search Intention and Online Purchase Intention
This research focuses on various factors affecting online search intention which has been found to be a key predictor of online purchase intention. Data were collected from a sample consisting of mostly young adults with familiarity of computer use and online shopping experience. A structural equation model was employed to test hypotheses. According to the findings, utilitarian value of Interne...
متن کاملFactors affecting the perceived risk of Kerman handmade carpet customers and its role on their attitude and intention to buy
Handmade carpet as an art-industry is one of the most important and widely used handicrafts in Iran. Despite its historical background and antiquity in our country, handmade carpets need extensive research in terms of thematic and content knowledge, especially from a scientific approach. Paying special attention to the perceptual and attitudinal factors of handmade carpet customers can be a gre...
متن کاملFACTORS AFFECTING THE REPURACHSE ONLINE SHOPPING INTENTION OF THAI CUSTOMERS IN BANGKOK: A CASE STUDY OF eBAY.COM
This study explores the repurchase intention to Thai customers on a well known international e-commerce web site. Specifically, it aims to examine the repurchase intention of working Thai customers in Bangkok toward eBay.com. The target population is Thai people working in three highly-ranked commercial areas of Bangkok. An alternative repurchase intention model was developed with perceived use...
متن کاملIdentifying the Factors Affecting Ethical Entrepreneurship Intention
Background: Entrepreneurship as a pillar of the development process in society derives from a socio-cultural context and ethics as a dimension of culture has a vibrant role in entrepreneurship. Therefore, the present study was designed to identify the factors that influence ethical entrepreneurial intention. Method: A qualitative research approach was conducted using the data base method. The...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Learning and Development
سال: 2013
ISSN: 2164-4063
DOI: 10.5296/ijld.v3i6.6210